Tegan Hrad Write Up Essay Example

Tegan Hrad Write Up Essay Was outsourcing the A/P project the right move for Tegan given the other possible alternatives? Outsourcing has seemed to acquire a rise in popularity and usage in our modern times. Outsourcing involves entering into a contract in which an in-house company process, or processes, is ultimately handed over and dealt with from a third party’s perspective. I would have to say that there are three primary, helpful factors to outsourcing, especially when it comes to the world of business. To start off, the cost of operations can be trimmed down through outsourcing. This, in turn, would assist a corporation or business in accumulating more lucrativeness. Secondly, every organization out there has the intention of delivering top-of-the-line services and goods. Outsourcing can contribute to more efficient deliveries. Specifically concerning information technology or something that would be considered to be a bit more technical, outsourcing can bolster efficiency within that particular field of a technical nature. Thus, productivity would be improved through outsourcing. Thirdly and lastly, within a set interval of time, an establishment has the ability through outsourcing to complete projects promptly. This is due to the fact that while a third party is handling a certain progression of a certain company, that individual company can now use its human capital and employees – that may originally were going to have to deal with a peculiar development stage of a certain project which has now been outsourced – in other, more beneficial ways. More labor can be put into other areas. Yet, when concerning one’s self or a company’s self with such an area as information technology, outsourcing must be looked at with meticulous contemplation in order to guarantee the best possible outcome. We will write a custom essay sample on Tegan Hrad Write Up specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Tegan Hrad Write Up specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Tegan Hrad Write Up specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Experts, on both sides of the aisle, the customer / purchaser and the outsourced business, must exhibit exemplary communication between the two of them. Both sides need to be participating constantly and engaged. Items will need to be analyzed on a constant basis. Participation and engagement will be critical again. With all of this in mind, I would have to say that the A/P project being outsourced, on the part of Tegan, was not a good move. They might have thought it was a good move, but it turned out not to be because the project bombed, especially in terms of the time interval in which it was supposed to be completed. Obviously, there were failures in regards to communication. Additionally, I think Tegan did not make available various pieces of crucial material that could have helped Hrad. Maybe if Hrad had possessed more intricate information or more information at a faster rate of speed, they could have optimized various systems and system functions by the intended due date. SECTION 2: What are the tradeoffs involved in having the requirements analysis for a project performed by one of the firms that would ultimately bid on the project? The main focus, concerning the requirements analysis for a project, is to figure out how a system specifically runs and how all the intricacies within that system work together. In the course of any requirements analysis process, tradeoffs must be pondered. Additionally, when an organization ultimately decides to pick that other outfit to perform whatever assignments need to be done, a thorough thought process will have to go in to that as well. A variety of tradeoffs happen based on many motives. Allow me to expand a bit. Leading off, I have to begin with cost. Cost is an essential, necessary component to undertake requirements analysis. Practically every business out there is attempting to lower costs when taking on any pursuit while simultaneously trying to extract returns at an utmost level. Therefore, if the requirements analysis method is too pricey to do it in-house, the more fitting and suitable approach would be for that business to outsource to another agency the particular tasks and jobs it wants done. I think ideally a firm or business group of sorts would love to use their own employees to complete tasks that the company needs to be fulfilled. Unfortunately, employees can be limited in their knowledge bases. Internally speaking, it may not be able to be done and then upper management may have to hire new people or possibly more people based on the size of the project or project duties. This ramification may not have been in the minds of senior management. Basically, can senior management hire specialized laborers or can they scoot on by without them? Cost definitely plays a role right here. What will be economical for the company? How long can companies consistently pay for specialized labor to work within their internal structures? What outsourcing options does a company have? Subsequently, constrictions and limitations regarding information technology are an integral part of the requirements analysis process. As a firm or company is mulling over the idea of outsourcing, the individual company needs to understand how technologically advanced the other agency is. What are the boundaries and controls of that other agency? Do they actually have a proficient team of technological professionals that will be able to deliver what they promise or will they get stuck on something somewhere in the middle of the project? That would not be good. Whenever a company out there, no matter how big or small it is, indicates to go with an outsourcing partnership, it always helps to uncover and verify the technical aptness of the agency that will be providing the commissioned package of goods and services. Thirdly, time is critical. The deliberation of time intervals and what needs to be finished within a certain time is vital when dealing with a requirements analysis. This is yet another tradeoff. Can we as a company, with everything that is already on our plate, complete projects x, y, and z on our own or do we need assistance getting such projects done in a more timely fashion? To top off this section, if time is the key element that will make or break a project or series of activities, the companies that are researching outsourcing firms and will eventually pick one needs to find one that is efficient in accomplishing the sought after goal of time management. It is always nice for a business to have a positive rapport with an outsourcing firm. It might loosen up any stresses and that outsourcing firm may win the bid. Yet, how friendly is too friendly? Maybe a friendship could be cause for a lax / careless atmosphere. SECTION 3: Given our journeys through the world of system development methods, discuss the choice of development methodology employed by Hrad Technika. I know in class thus far and in this current case (in certain spots), I learned about some different types of development methodology. From what I gathered, I believe the range of methodologies crosses the spectrum from agile methods and waterfall-type routines over to engineering, iterative, and joint access / design. One can even notice that within the Tegan C. C. C. document, the waterfall model is mentioned in the middle of page four. Furthermore, within the Hrad Technika document, on its page four, it used such keywords as iteratively on the top of that page and then jointly and joint meeting in the middle of that page. I found it fascinating to go back through my notes and sort of match up some of these buzz words in the context of these two cases as I read through them. I got to see some of these methodologies referenced, shining a bit more light upon them. Concerning Hrad Technika and what they employed, I would have to say the methodology that was exhibited was one of Joint Access and Joint Design. Moreover, I would say the waterfall methodology popped up too. Within the first kind of methodology (joint methodology), the creators (the outsourced firm, Hrad) remain in contact with the customer (Tegan) concerning choices about what characteristics need to be assimilated into the layout of the current system in place. It is also helpful if the customer (Tegan) has some know-how in regards to all the various pieces and cogs that should be built in and encompassed within the system. What the new system is going to be should be a clear picture within the customer’s mind. That notion will aid and benefit the minds and thinking processes of the designers, also known as the outsourced firm. The outsourced organization would then develop, foster, and nurture such demanded aspects and components into the system. Anything and everything that would be integrated or expanded upon into the system should adhere to strict compliance. The outsourced company cannot put something into the system that is not agreed upon or simply will not fit into the system. In continuation, once the system has been finalized, the client gets to test it. Hopefully the client does test it and does not just start running with it immediately. The customer company needs to make sure they are getting the correct requirements they negotiated. Most likely testing will occur, and this is where both parties can record any inconsistencies and inefficiencies. If rectifications need to be made or functionality needs to be improved, this is where it happens. When jointly designing usages and purposes, both sides need to cooperate. It is only through this cooperation that a successful end result can be achieved. Tegan and Hrad need to be on the same page. After reading both cases, it was quite obvious that there were some alignment problems. Furthermore, within this joint methodology, it is obligatory that both sides have the same real time, working awareness and information for what the anticipated system is supposed to become (this also appeared to be problematic). There cannot be delays or miscues sending and receiving data and material. If there is a break down in any of the topics previously discussed, it will cause a failure within the development of the proposed, newer and better system. I do believe with the joint designing, both companies put forth what they considered to be an adequate amount of effort but through their supposed efforts, they jointly took a nose dive together. I truly believe each side wanted to help the other side, but they never accurately matched up with each other. It wasn’t meant to be. In addition to the joint access method, I also saw elements of the waterfall method illustrated by Hrad. However, with the project climate constantly changing, the waterfall method may not have been the best choice by Hrad. Probably a better choice by Hrad would have been something along the lines of an iterative method. The waterfall method can be quite linear and rigid. It does not allow for flexibility and scope adjustments. I think the term scope creep ended up hitting Hrad pretty hard there towards the end of both cases. With the waterfall method, it seemed to me like Hrad could not really go back to a previous phase. It seems like the waterfall method displayed by Hrad caused the project to overrun not only in regards to time but with cost too. SECTION 4: Why did Hrad Technika, the firm that performed the requirements analysis, have scope and requirements problems once the project commenced? Hrad Technika decided to implement a methodology that involved sharing. The sharing was intended to be mutual and on a consistent basis. Regrettably, barriers that revolved around steady interaction and dependable exchanges of information hindered a good amount of project requirements. Even though Hrad Technika performed the requirements analysis, many of the goals and ideas that were slotted to take place did not meet the standards that needed to be in place. Problems had arisen. First off, the analysis stage was not a success. Hrad had enormously depended upon their former understanding of the system. This understanding and knowledge had come about when they had actually contrived the requirement document. Through this, I can infer that most likely during the quality analysis phase, the project did not excel and outshine, as it was meant. It probably did not show promise and turned out to be a flop. Once again, over-confidence in relation to the system and supposed familiarity with the system contributed to the failings and deficiencies of the planning and devising committees of Hrad. As an end product of all of this, there ended up being a wide-ranging shortage of awareness. The customer (Tegan) and the outsourced firm (Hrad) were not on the same page at all when it came down to the requests and wishes for what wanted to be done with the A / P System. Secondly, the Low Level Design Documents come to mind. There seemed to be time lost or time not properly used concerning the LLDs. I do not think the company of Tegan embraced a correct development methodology. Moreover, I do not believe Tegan had enough adequate resources or enough expert-type employees. There are two great quotes on page three and then page four in the Hrad Technika case that back up the previous sentence. The first one was: â€Å"While at the initial meeting, there had been many people close to the A / P project, it unfolded that it was only the most vocal person at the meeting who understood the system: Julia Jones. † The second was: â€Å"As a short cut, Hrad decided that it would be impossible for Julia Jones (the expert) to review every [single] document, so they distilled what they knew onto a set of PowerPoint slides which they presented to Jones for her reaction. Additionally, the interruption of said time was intrinsic regarding the end date for the project. As a consequence of all these time issues, the managing team obviously wanted to take precautions and preventative measures to try to condense the time of culmination for the project. However, in a way, this over eagerness to remedy time management difficulties headed towards some other errors t hat inadvertently held up the typical and customary functioning of the system. Overall, another methodology should have been used. I think the system failure was due to the methodology that got picked. There should have been another course of action where Tegan did not have such a principal role. If that had been the case, maybe Hrad could have improved the performance of the system. SECTION 5: The Case Writers state: Sadly, Smith knew that â€Å"Leadership† and â€Å"Commitment†, the paucity of which was blamed for untold IT failures were not the problems here. Critique- do you agree? What do  you  see as the most important IT management failures here? It is quite evident that there was a deficiency in the commitment and leadership categories from both sides, Tegan and Hrad. This paucity, as it is called, caused several complications throughout the execution of the A / P project. Thus, I do not agree with the quotation above. I think leadership and commitment were some of the major problems and contributed greatly to the unsuccessful nature of the project. I mean, Tegan did not exactly express an overwhelming dedication to the project due to the fact that it never truly released a sufficient amount of knowledgeable staff to help accelerate the LLD reviews. In response to all of this, Hrad was pretty accommodating and compliant to the seemingly inflexible ways of Tegan. The mannerisms of Tegan displayed an attitude as if they did not care if the project was a success or not. Furthermore, Tegan was adamant about having a fixed-price contract. This was all regardless of over-flowing costs and even the enthusiasm and cooperation of Hrad to pay for some of the additional costs. This right here is sort of exemplifying in a way that Tegan really did not want to go the distance with this project. I feel as if Tegan just wanted to pay someone swiftly and have the outsourced company get it done swiftly too. Moreover, another conceivable drawback that could have endangered and threatened the project was employing the exact same company that also performed the requirements analysis. Concerning one final thought and going back real quick to the fixed-price contract, the usage of this kind of contract forced a sizeable test upon Hrad in tackling the new transformations of the execution of the project. The system had some very complex pieces to it that were not initially recognized. SECTION 6: Which of the options for moving forward that Tegan identified would you recommend? I would have to state that the project at hand was an immediate failure. Many conditions and obligations were not met. It is also obvious that more time and more money will be necessary to guarantee that at some point the project will be officially completed. Two primary reasons for the shortcomings of this project, yet again, included the sluggish rotational speed in regards to the LLDs and how fast they could send them back and forth to one another accompanied with appropriate feedback and secondly, the consciousness that suddenly came about in regards to the fact that other and new elements needed to be incorporated into the system of which had not been delineated within the requirements analysis. Out of the four possible choices on page five of the Tegan document, I would go with a mix of one and three. Tegan should â€Å"stick with Hrad†, and they should also continue to â€Å"devote resources to ideally fix, or at least patch the existing system. † The fundamental recommendation, as I see it, would be to expand the timeline rather than to considerably shrink the project’s functionality. I think Hrad is starting to see the complexities, they just need more time. An entirely new outsourced firm, I think, would be bad. A new firm might not even see what Hrad is recognizing right now for an even longer period of time, which could possibly produce what would seem like an eternal drag of resources and money. I think this recommendation would be the best. I think it would be advantageous to Tegan and Hrad logically speaking because eventually the deliverables would be met, they would specifically be met by Hrad, and maybe some sort of relationship restoration could be had.

Constitution of 1917 essays

Constitution of 1917 essays Nationalism hit home in Mexico when the Constitution of 1917 was written. Neocolonialism was now at an end when Porfirio Diaz was over thrown in 1910. During this time, the masses and especially the middle class wanted a total social, economical, and political reform in Mexico. After Diaz left, Mexicos politics became very unstable and was marked by power struggles and revolutions. Finally, a movement that was better organized, involving more urban and middle classes, lead by Venustiano Carranza was able to take power and draft the Constitution of 1917. The Constitution of 1917 was a remake of the constitution that was created by Benito Juarez in 1857. The ideas that had embodies this constitution were long outdated and did not represent the new nationalistic views of the people. Three important points presented in this constitution concentrated on topics such as religion, education, nationalization of industries, and the rights of workers that had made up much of the masses. For example, article 3 stated that primary education must be mandatory and free. Most importantly, it must be free from all religion affiliation and influence. This was a major change in social reforms. Previously, the Catholic Church had dominated the sector of society, but as other articles of the Constitution of 1917 would imply, the church would lose nearly all of its power. Priest would not longer even be allowed to wear their religious clothing in public. Another important objective of the constitution was nationalization of lands and industries. This would be included in article 27 which stated that all minerals such as gold, silver, oil and water located under the soil would be now owned by the state. This article created many eruptions because previously these rights had rested in the hands of foreign companies such as those in the United States, a very powerful influence on Mexico during these times. For Mexico, Article 27 provided...

Research Proposal Example | Topics and Well Written Essays - 1500 words - 4

Research Proposal Example Worth noting is the fact that performance management systems help organizations with the predictions of performance expectations (Rashidi 2015, p. 213). Researchers have expressed their interests in understanding whether performance management systems have the capacity to boost employee performance. The study will seek to determine whether performance management systems have the potential to register improved performance of employees. Notably, all organizations seek to promote employee performance in an effort to maximize profitability. With the current emphasis on the need for all organizations to embrace performance management systems, it is important to determine whether a performance management system can really have a positive outcome of the performance of employees (Seiden & Sowa 2011, 250). As highlighted above, organizations need to ensure that employees register exemplary performance. Notably, the profitability and financial performance of an organization is directly related to employee performance and productivity. The introduction of Employee Performance Management Systems was in a bid to ensure that organizations have systems in place to plan, monitor, and review the performance of employees. Many researchers have linked performance management systems with the increased performance of employees as well as high levels of job satisfaction. Therefore, this study seeks to analyze the perception of supervisors and managers as well as the perception of the employees on the role of performance management systems in improving performance in an identified organization. According to Rashidi (2015, p. 211), implementing performance management systems has the potential to register positive outcomes on the performance of employees. Rashidi highlights that performance management systems help organizations to identify the specific roles that each employee should play towards the achievement of organizational

Marketing reformation, retention and development of competitive Essay

Marketing reformation, retention and development of competitive advantage - Essay Example The most important way to success in any industry has been always considered orientation on the customer needs and its satisfaction. Working in that direction provides guarantee to selling final products and in gradual increase of outputs. It is equally important to build networks with other stakeholders such as suppliers, distributors or intermediaries. Professional approach to dealing with all the stakeholders is crucial in sustaining competitive advantage vis-a-via the competitors outside the network. Using example of Tesco chain of groceries I will further discuss the ways in which the company sustains its leading position on the market and define current strategies as well as opportunities and threats that the company faces in today's competitive world. Many retail shopping centers have tried and failed to perform excellently outside their home markets. Likewise, some retailers have led astray trying to develop Internet shopping. As a result, TESCO, the United Kingdom's biggest grocer, has drawn significiant attention because of its ambitious overseas strategy and its successful on-line home delivery service. Another successful key factor that inputs to TESCO sustainable development and growth is the marketing communication plan that provides the detailed overview of the Company's fiscal policies as for meeting the clients' needs and providing competitive prices within wisely located grocers all over the world. TESCO understands that successful marketing strategy should be based on customers' need, that is why the Mission Statement declared for the Company sounds as it follows: "One of our values is to understand customers better than anyone. We go to great lengths to ask customers what they think, listen to their views, and then a ct on them. We look both at what customers say and what they do. This feedback guides the decisions we tale" (www.TESCO.com) Executive Summary TESCO s proved to be a ledng grocery chn n the Unted Kngdom nd lso the bggest grocery of the world. There re bout 2290 stores wth more then 296000 people employed ll over the world nd t hs ttrcted consderble ttenton becuse of ts mbtous overses strtegy nd ts successful on-lne home delvery servce. Relyng on sles of non-food tems nd on nterntonl sles--prtculrly n emergng mrkets--for n mportnt prt of the compny's future expnson, TESCO hs delvered one of the fstest orgnc growth rtes of ny mjor retler n the world. ts nonfood busness rose by 18 percent n 2000-01, nd ts nterntonl busness, whch begn wth lunch n Hungry n 1994, now ccounts for more thn 40 percent of the group's floor spce. TESCO lso hppens to be the undsputed world leder n nternet grocery sles (www.TESCO.com). ts on-lne home delvery servce s now proftble, TESCO sys, nd t hs struck del n the Unted Sttes wth Sfewy, whch wll use TESCO's system for home-shoppng servce. Underpnnng TESCO's success s excellent mngement nd n obsesson w th opertonl effcency nd productvty gns, whch the compny uses to keep prces low or to mprove servce rther thn to ncrese ts opertng mrgns. Despte ths mpressve record, TESCO s stll reltvely smll compred wth the lkes of Crrefour nd Wl-Mrt, but t s growng fster.Despte ths mpressve record TESCO stll fces number of chllenges during the fiscal year. The UK retler is smll n comprson wth the lke s

Facebook and Events Management Essay Example | Topics and Well Written Essays - 1750 words

Facebook and Events Management - Essay Example To answer the above question, the researcher can go to either quantitative research, qualitative or the mixture of both researches. The patterns of these methodologies are quite different from each other (Creswell, 2003). One of the possible methods for the researcher to conduct this research is Quantitative research approach. Quantitative research focuses on the numerical data or the data which can be converted into numeric form (Sekaran, 2006). Using this technique, primary and secondary data could be collected through various sources (Stewart, 1993). Here secondary data would include the past facts and figures regarding the uses of facebook by marketers for promoting their events. For that purpose, the researcher can collect the data through past researches available in local and online libraries. The data might also be taken directly by the Data collection organizations such as Gallup and AC Nielsen. The researcher can collect the relevant data by these organizations at a minimal cost. In addition to that, various other authentic websites are available which can provide the relevant figures for our research. Moreover, the researcher can also collect secondary data using Newspaper, magazines and other similar periodicals. The primary data can be collected with the help of different data collection tools like questionnaires or surveys. This method would project the number of marketers who will be promoting their events using facebook. However the method is totally based on the past growth rates and does not account the current attitudes and behaviors of marketers towards facebook. For instance, the marketers want new features in the facebook which further help them to promote upcoming events quickly to a large number of people. The method is unable to consider other factors which could impact event managers in using facebook in future. Moreover, the researcher would be objectively separated by the research using this method (Saunders, Thornhill, and Lewis, 20 09). Qualitative Approach: Another method to conduct this research is Qualitative method. The Qualitative method is closer with the subject matter of the research. This method is used to find people’s experience, belief, behaviors, and attitudes (Patton, 2002). In qualitative approach, again, the data can be gathered either through the primary sources of secondary sources. The qualitative approach is appropriate to get more insights and detailed findings about the research topic being investigated. The qualitative method is related with all the qualitative aspects of research. It does not focus on the actual past data about the use of facebook by marketers. The method is useful in determining the past attitude, experience, behavior and future expectation of the marketers towards facebook. The researcher, using this method, could find out the future aspect of the facebook but would be unable to accurately predict the accumulative trend of marketers for promoting events using f acebook. Mixed Approach: The mixed approach is the combination of both qualitative as well as quantitative research. This method is useful when researcher wants to cover all aspects of the research (Maylor and Blackman, 2005). The method using quantitative technique will predict the future growth of the facebook by marketers who will be interested in promoting events using facebook. On the other hand, the qualitative technique will help to the attitudes, experience and behavior of the marketers towards face. It further explores the future need of the marketers to promote their events through facebook. Selected Approach: The researcher is interested to conduct its research through Mixed Approach. This approach will cover all the aspects of the

Diversity Management In Tesco And Asda

Diversity Management In Tesco And Asda 1. TITLE Managing Diversity in Global Organizations. A Case Study of Managing Diversity in Tesco and Asda 2. BACKGROUND OF STUDY As organizations increasingly become global in their operations and business activities, there appears to be a need to come to terms with the issue of having to deal with a diverse workforce. A global organization is more likely to translate into a diverse workforce. Managing diversity is mostly typical of multinational organizations. Globalization has made it imperative for organizations and multinational organizations alike to effectively manage a diverse workforce in such a manner that it translates to improved organizational performance. To better understand the far reaching implications of workforce diversity, Hofstede (2001) noted that close to half of the workforce in the United Kingdom now consists of immigrants, minorities, and women. This shows that organizations are increasingly faced with the challenge of having to deal with the issue of managing individual differences. Furthermore, diversity of workforce also arises when organizations expand into foreign markets. In such a case, Millmore et al. (2007) noted that having a diverse workforce can present organizations with the wherewithal to understand the nature of foreign markets. Different definitions have been provided to help describe what diversity management is all about. Holden (2002) noted that effective diversity management is mainly centred on the need to create an egalitarian work environment where employees, irrespective of their differences, can feel free to express themselves. Millmore et al., (2007) suggested that diversity management borders on the need to take proper advantage of cultural pluralism which is the result of the internalization of the organization. In the past, diversity management was generally viewed as a being a human resource function. This is not really the case as Harvey and Allard (2009) noted that the subject of diversity management within organizations transcends normal human resource functions. In this regards, everyone within the organization has a responsibility towards effective diversity management. As cited earlier, diversity management is based on the need to accommodate and harness individual differences in such a manner that it leads to achievement of organizational goals and objectives. Friday Friday (2003) were of the opinion that diversity management is an integral aspect of the change management process. In this context, the need for diversity management comes as a result of having to cope with the changing demographic profile of workforce. Managing a diverse workforce is something that most organizations cannot avoid; this is particularly the case with multinational organizations. The workforce in most global organizations is a representation of the changing demographic outline in the organizations external environment. Cultural pluralism is something that organizations have to cope with (CIPD 2005). Worman (2005) noted that organizations can leverage on individual differences in manner that stimulates creativity and innovation in the workplace. In most multinational organizations, the workforce profile usually consists of different ethnic groups, women, different sexual orientation, d ifferent religious orientation etc. Individual differences, from the perspective of employees, ought to be a beneficial to the organization concerned if harnessed properly. For one, Turnbull et al., (2008) noted that effective diversity management encourages creativity and innovation within an organization especially bearing in mind that employees are allowed to freely express themselves. This is why McCarthy (2004) noted that diversity management is central to attracting and retaining talent within an organization. 3. PRELIMINARY REVIEW OF LITERATURE The concept of diversity management has its foundations in the subject of equal opportunities (EEO). Snape Redman (2003) noted that the concept of equal employment opportunities (EEO) starts externally and is usually enforced by laws while diversity management starts within the organization (internally). This is in line with the earlier observation that diversity management is based on the need to develop an egalitarian environment within the organizations. An egalitarian work environment is on where individual differences, from employee perspectives, are tolerated and as such, employees feel free to express themselves. When employees feel free to express themselves, they tend to maximize their innate potentials. Turnbull et al., (2009) suggested that a free and tolerant work environment can be encouraged through increased employee inclusiveness. Increased employee inclusiveness within an organization involves a range of variables like giving employees a fair chance at career progre ss, increased employee involvement in the decision-making process, fair reward packages etc. In line with the observation that diversity management has its origins in the subject of equal employment opportunities (EEO), it is also important to note that EEO is a backdrop of the civil rights movement which was aimed at eliminating discrimination and stereotypes. In this particular context, a free and fair work environment is one that is devoid of any form of discrimination and stereotypes; employees are treated based on their religious orientation, sexual orientation, gender, ethnic and racial differences. Thomas (2002) noted that diversity is not synonymous with differences, but includes differences and similarities. In the context of this particular observation, diversity refers to the collective mixture of differences and similarities along a particular dimension. Diversity management focuses on the broader picture hence, it is often regarded as a strategic function. This is why most multinational organizations have a corporate diversity strategy in place to deal with the changing nature of workforce especially with regards to the issue of attracting and retaining key talent. Friday Friday (2003) noted that, given the immense rush for talent in todays global and competitive business environment, there is a need to assess and execute a corporate diversity strategy using a planned approach to not only value diversity, but to also systematically manage and include diversity as part of organizational culture. Again, Worman (2005) added that effective diversity management is guaranteed when corporate diversity strategy is a considerable aspect of corporate culture. There are many benefits that can be derived from the implementation of a workable diversity policy and strategy within an organization. Friday Friday (2003) highlighted some benefits that are derived from the effective implementation of diversity management; improved creativity, improved innovation, improved employee-employer relationship, and improved decision-making. The lack of an effective diversity management strategy within an organization can lead to certain pitfalls. Some of the pitfalls of non-implementation of a workable diversity policy within an organization include reduced employee involvement, increased employee turnover, reduced employee commitment and poor employer-employee relations. One of the reasons why organizations need to have a workable diversity policy is to eliminate all forms of discrimination in the workplace especially bearing in mind that creativity and talent is constrained in such a scenario. The fact that diversity management transcends normal human resource functions does not eliminate the role that human resource management plays in the effective implementation of diversity management within an organization. One of the starting points of diversity management in organizations is at the recruitment stage. In the current fast-paced global environment, recruiting and managing a diverse workforce is imperative for success. McKernan (2008) noted that recruitment and selection processes within organizations should reflect their commitment to diversity as this is the consideration for attracting and retaining talent within the organization. Furthermore, while writing for the Harvard Business Review, Williamson (2001:189) noted that building diversity centres on the need to cultivate effective relationships especially with regards to employer-employee relationships. In this regards, an organization that earns the reputation for being a diversity-friendly organization is likely to attract a huge array of talent both in its applicant po ol and employee profile. Retail-oriented organizations like Tesco and Asda place premium on diversity management. Tesco, for instance, boasts of its diverse workforce thus reflecting its commitment to eliminating discrimination in the workplace. Tesco has a Diversity Advisory Group which convenes semi-annually to monitor and ensure that Tescos workforce at every stage, reflects the composition of population at every moment in time. To combat discrimination against disabled people, Tesco was the first organization in the United Kingdom to establish targets for the recruitment of disabled people; this is why Tesco was given a two-tick symbol by Remploy (Tesco-careers.com). The need to conduct this particular research is informed by one of my academic modules; human resource management to be precise. Examining the implications on globalization on the workforce diversity within organizations will offer useful insights on how organizations can leverage on employee differences in such a manner that it leads to improved organizational performance. 4. RESEARCH QUESTIONS In order to carry out this particular research, the following research questions listed below have been developed: 1.) What is the relationship between workforce diversity and organizational performance? 2.) How can diversity policy and processes be inculcated effectively into organizational culture? 3.) How can employee differences be leveraged upon by organizations that it engenders a work environment that encourages creativity and innovation? 5. RESEARCH OBJECTIVES Based on the research questions outlined above, the following research objectives outlined below have been developed by the researcher: 1) To ascertain if workforce diversity can lead to effective organizational performance. 2) To critically examine the sustainability of the diversity management strategy of Tesco and Asda. 3) To establish how diversity management can be effectively inculcated as a part of organizational culture. 4) To establish how individual differences, such as different ethnic background and race, can be leveraged in such a manner that it contributes to increased employee productivity and better organizational performance. 5) To generate workable conclusions and recommendations based on findings from the research. 6. RESEARCH PERSPECTIVES In researching the issue of diversity management in organizations, the interpretivist research paradigm will be employed especially when taking into consideration the fact that most of the data that will be gathered will be largely qualitative in nature. Millmore et al., (2007) noted that the issue of managing diversity in organizations is mainly concerned with creating a free and environment within the workplace; such an environment engenders creativity and innovation. Furthermore, Collis Hussey (2005) noted that the interpretivist research paradigm mainly deals with the understanding of variables as opposed to the measurement of variables. The fact that the interpretivist research paradigm will be employed in the conduct of this research also highlights the fact that this research will be largely inductive in nature and as such, the qualitative research approach will be employed. Collis Hussey (2003) noted that the qualitative research approach has its attendant limitations; one of which is the fact that the qualitative research approach is usually likely to be subjective in nature since it is largely dependent on the analytical perspectives of the researcher concerned. 7. RESEARCH DESIGN The research design is an integral aspect of any research. There a host of reasons for this, one of which is the fact that the research design gives focus and direction to a research (Collis Hussey 2005). The research design enables the researcher to fulfil the main requirements of a research without carrying out needless work. For the purposes of this particular research, the case study research design was used. According to Jewell (2010:4.9), this case study research design as a result aids in the removal of decisions, why and where such decisions are taken, how they are carried out and with what result with respect to both the independent and dependent variables under investigation. In the context of using the case study research design, the case study for this particular research is the critical examination of diversity management in Tesco and Asda. Again, the comparative research design will be used in this particular research. The comparative research design will involve compa ring the diversity policy and processes in Tesco with what obtains in Asda. 8. DATA COLLECTION METHODS To meet the objectives of this research outlined earlier, data will be gathered from both primary and secondary sources. 8.1 Primary Data Collis Hussey (2005) defined primary data as raw information. Saunders et al., (2003) suggested that primary data is data that is gathered through the efforts of the researcher carrying out a particular research. Primary data is a useful source of information for any research especially bearing in mind that it offers intricate insights on a particular subject matter. The logistics involved in the gathering of primary data makes primary data an expensive form of gathering information. For this research, primary data will be sourced through three open-ended interviews; two interviews will be conducted with employees at Tesco and one interview with an employee of Asda. I currently have a job as a part-time shop floor worker at Tesco Arena in Coventry and have been guaranteed an interview with my shop floor team leader. I have also been assured with one of the line managers at Tesco Arena. My previous part-time job was at Asda; I have been in contact with my former line manager at Asda and she has assured me that she will be available upon request for my proposed interview session. These three open-ended interviews will provide useful insights on effective management of a diverse workforce within organizations, especially global organizations. The decision to use the open interviews is informed by the wealth of information that can potentially be gathered. The interviews will be analysed using content analysis; in this regards, feedback from the interviews will be analysed in line with information gathered from secondary sources. 8.2 Secondary Data Secondary data is another important way of gathering information for any research. Secondary data is also referred to as complementary information. Collis Hussey (2005) suggested that secondary data is information that is collected by other people. Most research studies always use secondary data and secondary data will be play a significant role in the conduct of this particular research. Secondary data will be used to develop the theoretical framework for this research. Secondary data for this research will be sourced from textbooks, peer reviewed academic journals like the journal of managing diversity, company reports (media relations reports of Tesco and Asda about their diversity policies), company websites (Asda and Tesco), other published and unpublished materials. The peer reviewed academic journals to be used in this particular research will be sourced well known academic databases like Emerald, Ebscohost and Sage. Again, articles from the Chartered Institute of Personnel D evelopment (CIPD) will also be used in the conduct of this research. 9. LIMITATIONS OF THIS RESEARCH Every research is likely to have its attendant limitations. One of the limitations of this research is that only one research approach will be used; in this case, only the qualitative research approach will be used. One of the main limitations of the qualitative research approach is the fact that it is usually subjective in its nature and scope. Again, the subjectivity characteristic of the qualitative research approach is also highlighted by the fact that it is usually dependent on the views or opinions of the researcher. In a situation where the qualitative research is not used properly, it could give a research an awkward tone. Another limitation of this research stems from the sample size of interviewees; in this context, the sample size of just three interviewees may be viewed as too limited to generate sufficient data for this research. To deal with this particular limitation, use of both secondary data and primary data will help to generate much needed information to carry out this research. Another limitation of this research is the fact that it will be difficult for the researcher to assess the frame of mind of the interviewees especially bearing in mind that the best responses from the interviewees will be obtained when they are in a proper frame of mind. 10. ETHICAL CONSIDERATIONS The conduct of this particular research will be in accordance with the regulations of Coventry University especially with regards to plagiarism. All external information used in this research will be appropriately acknowledged using the Harvard referencing style. Coventry Universitys ethics form will be filled before the conduct of any interviews. The interviewees will not be forced into disclosing any information they wished not to disclose. Again, all data gathered during the course of this research will only be used for research purposes and no other purpose. 11. PLANNING Carrying out an effective research is largely dependent on having a workable plan in place. In terms of the need for a plan in this research, a Gantt Chart will be used to show necessary timescales and milestones for this research.

Role Reversal within Macbeth :: Essays Papers

Role Reversal within Macbeth Shakespeare’s Macbeth documents a man’s desire for power, and the murderous acts that he commits in order to gain it. Nevertheless, it equally focuses on his power-crazed wife and her amplified drive for control. Macbeth and his wife are joined by more than holy matrimony. Shakespeare creates an intriguing relationship that traces the downfall of not a single person, but an entity comprised of two. The concentration is directed on this oneness through the plot progression within Macbeth, in which the roles of Macbeth and Lady Macbeth are reversed. Even upon the first introduction of the Macbeths, it is evident that they do not represent the stereotypical men and women of Shakespeare’s day. In public, Lady Macbeth plays the traditional housewife and hostess while Macbeth is acknowledged by his colleagues as a fierce and loyal warrior; however, the Macbeths behave quite the opposite when in only each other’s company. Lady Macbeth blatantly distinguishes herself as the dominant force in the relationship. For instance, when Macbeth is unsure of how to manage Duncan’s visit to Inverness, Lady Macbeth instantaneously seizes control of the situation, demanding that Macbeth â€Å"put/This night’s great business into my dispatch† (1.6. 79-80). This type of behavior from a woman was unheard of in Shakespeare’s time according to Roland Muschat Frye, who states, â€Å"This evil consists in Lady Macbeth’s usurping, as a wife, that conjugal authority which Shakespeare’s age regarde d as naturally and irrevocably assigned to the husband† (102). Macbeth, however, displays no interest in assuming command and is portrayed as subservient to his overbearing wife, as Frye confirms, â€Å"While Lady Macbeth ‘unsexed’ herself, Macbeth profaned his sex by submission to her† (104). Hence, even from the start, the Macbeths’ personalities reflect the inverse of the social standard of that time. As the play proceeds, however, the balance of this relation will reverse. Macbeth and his wife clearly exchange roles in terms of the amount of ambition they display. Although both characters blatantly crave power, it is Lady Macbeth who is initially presented as the driving force in the relationship. Her intentions are purely directed toward obtaining immediate power. For example, upon first learning about the witches’ predictions, she immediately devises a murder plot and takes charge of the situation. This is made evident as she coldly explains to her husband, â€Å"Only look up clear,/To alter favor ever is to fear.

Thomas Jefferson

As stated in the instructions under the navigation link, â€Å"Papers/ Projects,† a historical analogy Is to â€Å"compare/contrast† two historical events. You should choose two historical events In which you compare and contrast two important historical events such as two battles, two laws, two presidential administrations, etc. You should begin on this assignment as soon as possible. This assignment is very important and is worth 300 points! You must submit your historical analogy no later than OCTOBER 19th!This assignment Is worth a total of 300 plants It Is due no later than the last day of class Please submit your Historical Analogy to the instructor, using the † Here is a detailed description of what a â€Å"Historical Analogy† is for the purposes of this course: Historical Analogies are essays that compare/contrast two or more historical events, issues, and/or ideas. Analogies help to increase understanding by dealing with relationships and compariso ns – the new to the old, the unknown to the known.That is, analogies help us to understand unfamiliar Ideas, things, and situations by showing how these matters are similar to something we already know. The instructions below should give you an idea of what the skeleton of a historical analogy essay might look like: You would write a brief Introduction that states your thesis (central Idea, whatever – however you learned It) and previews how your essay will be constructed: [Then you would write the body of your paper:] You would then tie it all together with a well-written conclusion.So, the Idea Is to compare/contrast two historical events/issues from the same era, or one historical event/lessee from one era with a scalar historical event/lessee from another era, or a current event with a historical event we have read about or discussed. Thus, Historical Analogy assignment is essentially an essay discussing and analyzing what you have learned In a way that makes histo ry meaningful to us In our present Analogies should be a MINIMUM length of 4 double spaced pages. REMEMBER, this is the minimum. You should go beyond the minimum if you expect to receive higher Han minimum points for this assignment.You must use AT LEAST three sources OTHER THAN your textbook. You should send your analogy to the instructor via the MESSAGES center (as an attachment). The Dropped can be found under the † Tools† navigation button. Be sure to cite all sources that you use! You must also provide a list of your sources/ references at the end of your paper. This should be the last page of your paper. This is a must! Use the Epistyle and format. Sample Analogy Essay: This is an example of an Analogy essay from one of my previous classes.Although his analogy is not as long as four (double spaced typed) pages, this should give you a good idea regarding the style and form your essay should take. I hope it is helpful. 🙂 In this analogy, I will compare parti san politics of the early United Gastroenteritis to today's political parties. Prior to 1789 there was basically one party in American politics. In approximately 1792 due to differing opinions on the direction the United Statehood take in terms of commerce, and trade two separate parties began to form. The Federalist party headed by Washington, but whose financial policy was set byAlexander Hamilton, believed that the economic success of the United States lied in trade, and commercial interests. Their power base was in the New Mistranslated where there was less of an emphasis on agriculture due to poor soil. The Republican party began around 1792. Thomas Jefferson, and James Madison became convinced that Hamiltonians policies favored the wealthy commercial interests at the expense of agriculture. Their belief was that Hamilton and the Federalists were bent on forming an aristocratic government in the United States.Although the names have changed we still have two main political part ies in the United States. Today we have the Republican, and the Democratic parties. As in the late sass's both of our present day parties claim to be the party of the people. Like early politics both of our parties continually blame the other for the problems that our society experiences. In the assess citizens complained when the United Stateside not remain neutral in European politics, and the same holds true today. Currently we are mired in problems in Bosnia, and most U. S. Citizens would probably rather not see our U.S. Troops involved in something we consider not to be our fight. The last thing that I would compare is how our U. S. Politics were nasty back in early look at Aaron Burr, and Alexander Hamilton. Aaron Burr after being thwarted by Hamiltonian his bid for president challenged Hamilton a duel. Burr was upset at Hamiltonian Hamiltonians comment that Burr was too dangerous, and unfit to hold office. The end result was that Hamiltonian shot and killed by Burr in this du el. While today our politicians do not shoot each other, they do find other ways to kill ACH other politically.In today's politics no aspect of a public figures private life is exempt from public scrutiny. Our politicians even go as far as to hire private investigators to dig up dirt on each other. While I do not have a fix for the evils, and divisiveness that our two party system brings about, I do think that it does have its redeeming qualities. Having two parties keeps the ruling party semi-honest. With the threat of losing an election should you go against the will of the people, a two party system allows voters a choice come election time.

Amazon Case study Essay

As seen from 2014, Amazon.com is a no brainer of a business proposition. Today you can buy most things from Amazon.com – books, movies, health and beauty products, appliances, sporting goods†¦..online and the company will ship these purchases to your home the same day and often at little or no cost to you. The typical 2014 university student has grown up with the World Wide Web and eCommerce and takes these services for granted. For its part Amazon recorded revenues of $17.09 billion dollars in 2013 but for all that activity, the company did not yield a profit. According to its founder and CEO Jeffrey P. Bezos, Amazon strives to be the retailer of choice for all things and for all people globally. To this end, Amazon’s profit margins on most products are razor thin and its business practices regarding free shipping and generous return policies erode earnings. Still there is no question that Amazon.com is one of the darlings of the new millennium’s Internet e conomy and a trend-setting retailer in the era of online retailing. In contrast, Amazon’s early history was marked by startling losses and lots of red ink. Why was this so? To understand Amazon’s origins, we must go back to 1994 when Bezos worked for the Shaw grocery store chain and read a study that predicted the Internet would explode in popularity. He figured that before long people would be making money selling over the Web. After considering any number of products to sell online, he settled on books, a standardized product already electronically cataloged, that could be easily managed through an automated supply chain system. Most notably, the typical book store typically managed an inventory of two to three thousand books whereas his imagined online service that would carry them all. In Bezo’s business model, he would disintermediate the retail process, eliminating stores and warehouses. Instead his customers would purchase their books from catalogs on his company’s Web site. Orders would be filled from a new kind of facility, a fulfillment center. In implementing this business model, Bezos quickly discovered that the only way to ensure a positive customer experience was for Amazon to operate their own fulfillment centers, controlling the transaction from start to finish. All of this may sound quite straightforward today but Bezo and his backers were treading in totally unchartered waters in 1995. To compete in this space, Amazon.com required a huge infusion of capital. Those fulfillment centers cost about $50 million apiece. The first of these in Fernley Nevada housed three  million books, CDs, toys, and housewares in a building a quarter-mile long by 200 yards wide. What distinguished this facility from the typical retail warehouse was that it was completely computerized. The associated business processes were largely automated and information intensive. Once customer orders were placed via Amazon.com’s Web site, the company’s information systems would send these orders to fulfillment center â€Å"pickers† who would in turn roam the shelves in a systematic manner assembling customer orders. Along the way, these information systems would capture detailed information on the time and steps involved in filling individual orders, w orker error rates, the flow and turnover of inventory and of course associated cost of operations data. Amazon managers employ this information to squeeze every last drop of productivity out of their processes. For example, as reported by Fred Vogelstein: †¦. by redesigning a bottleneck where workers transfer orders arriving in green plastic bins to a conveyor belt that automatically drops them into the appropriate chutes, Amazon has been able to increase the capacity of the Fernley warehouse by 40%. [In 2003], Amazon’s warehouses handle three times the volume they could in 1999, and in the past three years the cost of operating them has fallen from nearly 20% of Amazon’s revenues to less than 10% percent. The company doesn’t believe it will even have to think about building a new warehouse for another year. The warehouses are so efficient that Amazon turns over its inventory 20 times a year. Virtually every other retailer’s turnover rate is under 15. Indeed, one of the fastest-growing and most profitable parts of Amazon’s business today is its use of its supply chain management processes to service the eCommerce business needs of other retailers, suc h as Toys â€Å"R† Us and Target. All of this helps explain Bezos’s larger point, one he’s been making since he started Amazon but that people are only now starting to believe: â€Å"In the physical world it’s the old saw: location, location, location,† †¦.. â€Å"The three most important things for us are technology, technology, technology.† [But technology is actually the means by which Amazon manages its most valuable asset, its data. Data about products, data about customers, data about supply chain management, data about suppliers†¦Ã¢â‚¬ ¦.] â€Å"There just aren’t other companies that let a consumer order two out of what are millions of products in a warehouse and then quickly and efficiently, at low cost, get those two things into a single box.†. But success was not a  forgone conclusion. Amazon faced a lot of red ink in its first five years. Ultimately its devotion to data paid off. As its competitors disappeared from the scene, Amazon leveraged its data management capabilities to drive error out of operations, personalize the Web experience for its customers, and add value to its relations with suppliers by providing them with deep business intelligence concerning the public’s interest in their various products. To achieve these results, Amazon developed its own methods and built its own Web-enabled information systems from scratch. Fortunately, the company could take advantage of established supply-chain management (SCM) systems for the backend of the business. In the final analysis, it was Am azon’s dedication to collecting and using information to run its business, an effort spearheaded by the company’s Chief Technology Officer Werner Vogels and his MIS team that turned the enterprise profitable. Now that Amazon has mastered both the fulfillment side of eCommerce and the data and information management side of global business management, two major profit centers at Amazon that help feed its bottom line include: back-end fulfillment services for other global retailers and cloud computing services for the likes of iTunes and Netflix.

Gay and Lesbian Adoption essays

Gay and Lesbian Adoption essays In 1942 a baby was born in a Chicago hospital named John Wayne Gacy. He came from what seemed like a normal family. He grew up with his two sisters, his mother, and his father. However, it was not known by anyone that Gacys father was both verbally and physically abusing him. This would ultimately affect Gacy for the rest of his life. In 1968 Gacy was indicted by the a grand jury allegedly committing the act of sodomy with a young teenage boy, and sent to prison for ten years. Gacy spent only 18 months in jail and was set free on parole. It was the start of Gacys killing spree that would last over ten years. He raped and killed in all, up to 33 young teenage boys. Gacy was not a suspect for any of the missing children until 1980. When the police searched Gacys house, they found 28 bodies buried in his house. Of the bodies found, 27 were buried in his crawl space. The other four victims were found later in local rivers. Throughout Gacys trial, he was said to show no emotions of regret or sympathy. John Wayne Gacy is still considered one of the most dangerous and famous serial killers of all time. My primary diagnosis of John Wayne Gacy is that he suffers from schizophrenia. There are many symptoms that make up schizophrenia, and two of them are clearly seen in Gacy. One positive symptom of schizophrenia is having extremely inappropriate emotions or actions. Gacy had very strange emotions. He enjoyed raping young teenage boys and then killing them. His actions were bizarre as well. The act of rape and murder are inappropriate. Also being able to bury and live with over 25 dead bodies is very unusual as well. Another symptom clearly seen in Gacy is his flat and unemotional personality. At the trial, Gacy seemed to be lapsed into flat affect. This means that he was in a zombie like state, showing absolutely no emotion at all. He had no regret for the crimes he committed. ...

Reparations in The United States Essay Example | Topics and Well Written Essays - 2500 words

Reparations in The United States - Essay Example According to the study  the life challenges the African American are facing today are because of slavery, and the life they underwent during slavery.  This is because they were taken from their homes in Africa, and abused in America by a regularity that ruined the structure of their families, as well as destroying the individual. When the American decided to end slavery,   the African   American were left with nothing, denied education, segregated making them experience a lot of economic challenges. Compared to the Europeans, the African American remained disadvantaged in the society, and it is said that they are likely to remain like that until the government compensates them.From this essay it is clear that the provided welfare and affirmative action, as well as other effort established to address socio economic challenges of the African Americans have been too small.These efforts have failed because the society has failed to tackle the main challenge affecting the African American people. This is because of racism and discrimination they present to the African American people.  To some extent the social welfare programs were established   for good intentions. However, have largely contributed to the isolation of the African American people, and further destroyed the African American society. Furthermore, the established programs only benefited other people leaving out the African Americans.   Ã‚  ... Compared to the Europeans, the African American remained disadvantaged in the society, and it is said that they are likely to remain like that until the government compensates them.7 3 The provided welfare and affirmative action, as well as other effort established to address socio economic challenges of the African Americans have been too small.8 These efforts have failed because the society has failed to tackle the main challenge affecting the African American people. This is because of racism and discrimination they present to the African American people.9 To some extent the social welfare programs were established for good intentions. However, have largely contributed to the isolation of the African American people, and further destroyed the African American society. Furthermore, the established programs only benefited other people leaving out the African Americans.4 Supporters for reparations noted that, reparations were not going to promote dependence. However, they were going to offer the African American people an opportunity to develop their own economic foundation and become independent.10 According to McCarthy, reparations were meant to restore past injustices, to amend the harms imposed, and to socialize their victims. This is because several existing African Americans went to isolated schools that had limited resources. In other circumstances where they went for higher education, then it was upon them to choose a black collage or not attend college at all.11 The African Americans experienced discrimination in job appointments, and they experienced poor access of information. They were categorized as second class citizens in the United States. McCarthy noted that this reparation took two forms the collective compensation and collective

Research Skills for Marketing Essay Example | Topics and Well Written Essays - 1250 words

Research Skills for Marketing - Essay Example The cost applied here also is very much important. The data sources applied here are primary data. The information are collected only through the primary data i.e., collecting direct information from the respondents. The research approaches include Observational Research: which is just observing the buying behaviour of the customer Survey research: This is done by conducting survey directly to the customers. Behavioral Data: by finding out the traces of the purchasing behavior in the store, scanning data The Research instruments include Questionnaire and by Qualitative measures The expectations can be identified by setting up the questionnaires and conducting analysis and by customer opinion. Sampling Plan is the sampling unit ie., who is to be surveyed, here men,women and children. The sampling size should be large so that the good analysis is done hence a sample of nearly 500 respondents are to be taken. The sampling procedure is the probability sample. The contact is done through mail Questionnaire, online interview and direct interview 3. COLLECTING INFORMATION: The information is collected through feed backs like questionnaires, interviews and surveys. 4. ANALYZING THE INFORMATION: The information is analyzed here through various techniques like tabulation, frequency distribution, averages, measures of dispersion and SPSS methods. The more the analysis the more the accuracy of results. 5. PRESENTING THE FINDINGS: The findings here were on the Arrangement of the products in the store. The cost of the products. The method of payments Products available. Methods of promotion. The service availed. 6. MAKING THE DECISION: Hence by conducting research in all these areas it is suggested to have a moderate price for the...Why the customers behave as this and what is the wrong found in the shop. The information is analyzed here through various techniques like tabulation, frequency distribution, averages, measures of dispersion and SPSS methods. The more the analysis the more the accuracy of results. 9. Esty, Katharine, Richard Griffin, and Marcie Schorr-Hirsh (1995). Workplace diversity. A managers guide to solving problems and turning diversity into a competitive advantage. Avon, MA: Adams Media Corporation.